Dutch company Wolters Kluwer NV makes the software on which many of the world's small and midsize accounting firms run. Earlier this week, a cyberattack took down that software and presented a case study in how not to communicate with customers over a hack.
The company told its followers on Facebook and Twitter on May 6 that, out of caution, it'd taken some of its cloud-based software applications offline. But the opaque 48-word statement didn't explain why, and left customers frustrated and worried.
“Going dark as much as you have has done nothing to stop us from fearing the worst,” one person replied on Twitter. “Has there been a security breach?” asked another.
Complete your profile to continue reading and get FREE access to Treasury & Risk, part of your ALM digital membership.
Your access to unlimited Treasury & Risk content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical Treasury & Risk information including in-depth analysis of treasury and finance best practices, case studies with corporate innovators, informative newsletters, educational webcasts and videos, and resources from industry leaders.
- Exclusive discounts on ALM and Treasury & Risk events.
- Access to other award-winning ALM websites including PropertyCasualty360.com and Law.com.
*May exclude premium content
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
