Insurance claims are a key "moment of truth" for policyholders where carriers have an opportunity to either make a positive impression and increase satisfaction and renewals, or deliver a frustrating experience that alienates customers and makes them consider the alternatives. In this "Age of the Customer," policyholders demand personalized communications with a seamless end-to-end experience rather than a fragmented and confusing journey. This podcast is selected highlights from the recent webcast "Streamline Your Claims Correspondence," which took place on May 23rd and featured Quadient's Avi Greenfield.
For the full on-demand webcast presentation, click here and register: https://www.propertycasualty360.com/2019/04/16/streamline-your-claims-correspondence/
About Avi Greenfield:
Avi Greenfield has over 20 years of experience in using technology solutions to build business value, with a focus on customer communications and content management strategy and delivery. He has worked with property and casualty insurance carriers as a consultant and supplier of technology solutions. As the head of product management for Quadient, he is responsible for driving the direction of the product portfolio to meet the needs of enterprise customers for managing omnichannel communications in complex and demanding environments. He previously worked in product management, business development, and analyst roles with companies including OpenText, HP, and Doculabs. Avi is a frequent speaker at customer and industry events on CCM and customer experience topics. He studied Marketing and Finance at University of Illinois at Chicago, and completed a Wharton Executive Education program on Business Analytics.
More information on Quadient can be found here: https://www.quadient.com/
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