In this age of increasing regulation, automation and profit pressures, insurance carriers can't lose sight of what makes the industry tick: helping people.
It sounds trite, but when you ask agents what they like best about their job, it's working with customers to solve their problems. Agents don't want to be collection agents, sales people or IT administrators. They want to be educators, guides and advocates for their customers.
But the push for speed, convenience and cost savings promised by automated technologies, artificial intelligence and robo-advisors threaten the concept of agent as friend and advisor.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.