Winner Profile: StoneRiver

StoneRiver Values Customer Input

Dori Luke

Offering an intuitive and easy-to-install financial accountingsolution is paying dividends for StoneRiver in terms of customerpraise.

A winner of a RAVE Award in the back-office category,StoneRiver's PTE Financial solutions are designed to handle cash,statutory, and GAAP reporting requirements. The insurance-specificapplications offer user-defined ledgers and unlimitedconsolidations as well as budgeting, forecasting, and reportingcapabilities. The platform is compatible with a variety of desktopoperating systems, network servers, and LAN/WAN environments.

Headquartered in Oakland, Calif., StoneRiver was founded in1986. It first introduced its PTE Financial solutions to themarketplace in 1992.

Dori Luke, StoneRiver's senior vice president of financial andcompliance solutions, attributes the system's rave reviews fromcustomers to its ease of use and focus on insurance accountingneeds.

“The core system is very robust and often has been referred toas a workhorse by our clients,” she says. “But it's also a systemthat doesn't require a strong IT staff to maintain. For our smallcustomers that may be using the product in a desktop environment toclients with multiple locations using a network environment, it'snot intensive from an IT perspective.”

Customer Quote:
StoneRiver PTE Financial

They are very efficient when helping with questions orproblems. They have online help that is answered very quickly, oryou may phone them.

The company also has been effective in partnering with clientsto make sure the product fits their needs, Luke says. “We meet withour clients formally four times a year and really listen to whatthey're telling us they need in the product,” she says. “Wecontinue to enhance it more and more each year. About 60 percent ofour development effort is geared around client requests andrequirements, with the other 40 percent related to complianceneeds.”

As a result, PTE Financial addresses specific needs of insurancecompanies, Luke indicates. “We fit the entire spectrum of the needsof insurers, whether it be front office, claims, underwriting,rating, billing, or compliance solutions,” she says. “Our productmeets our clients' unique needs as they relate to reporting andhaving to track not only GAAP but statutory requirements, as well.It really simplifies the filing process for them.”

Honorable Mention: SunGard iWorks Enterprise AccountingSystem

Our product allows insurance companies to configure theirgeneral ledger to analyze results in a very flexible way. They cangroup and report on each of their individual business units ratherthan on the corporation overall. –Michelle Dennis, vicepresident of strategic operations

Customer Quote:
SunGard iWorks EAS

Upgrades to the software are responsive to client commentsand client comments are sought.