Stagnant Homeowners' Ratings Attributed to Claims, Pricing

According to a recent study by J.D. Power and Associates, the disparity in satisfaction levels between homeowners and auto insurance policyholders continues to widen. The findings of the 2008 Homeowners Insurance Study indicate that consumers’ contentment with auto policies is on the rise, whereas homeowners’ satisfaction ratings remain stagnant.

Now in its eighth year, the J.D. Power and Associates study examines customer satisfaction with homeowners’ insurance policies by analyzing five key factors: policy offerings; price; billing and payment; interaction; and claims. Factored in this year’s results were responses collected between May and June 2008 from more than 12,900 homeowners’ insurance policyholders. Amica Mutual ranks highest for a seventh consecutive year among homeowners’ insurance providers. Following Amica in the rankings are Auto Club of Southern California, Cincinnati Insurance, Erie Insurance, and Shelter, respectively.