Guidewire Software, a systems provider for property casualty insurers, announced today that its "Billing Market Survey" has found that billing plays a significant role in customer service.
According to San Mateo, Calif.-based Guidewire, while billing has traditionally been viewed as a back-office function, in recent years it has taken a more prominent role in the front office as carriers have recognized the role billing plays in customer service.
"Since periodic bills are the only regular form of communication between carriers and insureds and the majority of customer service calls a carrier receives are billing related, billing offers a unique opportunity to build satisfaction and loyalty by providing flexibility, accuracy and prompt resolution of discrepancies," the company said.
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