Overall customer satisfaction with auto insurers has improved for a fourth consecutive year, according to J.D. Power Associates–which ranked Amica Insurance tops among auto carriers for a seventh year.
In addition, some insurers are missing a clear opportunity to improve customer satisfaction, reported the "2006 National Auto Insurance Study" put out by the Westlake Village, Calif.-based market information firm.
According to the study, on average, customers who have policy needs reviewed each year report satisfaction scores that are nearly 80 index points higher than those who did not. Yet, only one-half of auto insurance customers reported being offered an annual policy review.
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