AIG Comp Web Site Offers New Features

NU Online News Service, Nov. 29, 3:17 p.m.EST?American International Group said its workers'compensation division is adding new wrinkles to its Web siteincluding handy features for small business customers such as anonline loss prevention system.[@@

"It's unique in the sense that it provides small businesscustomers something they haven't able to obtain before," commentedAIG Specialty Workers' Compensation Senior Vice President LarryCorsi.

AIG said its Web location www.aigswc.com, referred to as its"Partners in Productivity" Web site will also enable its smallbusiness policyholders and their brokers to report claims onlineand to request and receive loss runs electronically.

The company said launch of the new online functionality allowscustomers and their representatives to immediately submit claims toAIG Specialty Workers' Compensation claims adjusters forreview.

By providing direct electronic access through the Web site, thecompany said AIG Specialty Workers' Compensation will reduceprocessing time for individual claims and engage claims managementcapabilities on a timelier basis.

The new system functions were specifically designed to respondto a major priority of policyholders--enhanced communication andresponse to claims, according to AIG.

Mr. Corsi said the loss prevention help at the site ranges fromsearch engine information to the ability to build customizedprograms for businesses.

As an example of how it might be employed, he said, it could beused by a company to create and inventory a company's hazardouschemicals and develop a document online for communicating dangersto workers "that follows OSHA standards."

He said the system allows a company to build a document on thesite using its own proprietary information that can be, viewed onsite or printed. The site, he said, "provides tremendous pushcontent" and allows for a server to be established for a companywith everything proprietary for that business.

"Our Web site has been well received by customers and brokers,"said Jim Roberts, president, AIG Specialty Workers' Compensation."The ability to streamline the claim reporting system and provideonline loss runs are important next steps for improved customerservice."

He said these features combine with the AIG RiskTool System thatserves as the online loss prevention and risk management platform,providing "a comprehensive set of resources that will helppolicyholders improve workplace safety."

AIG said as part of today's launch, the new Partners inProductivity Web site enables insureds to download loss runs inAdobe PDF or Microsoft? Excel format.

AIG Specialty Workers' Compensation is a provider of workers'comp coverage for small and midsize employers. The division offerscomplete underwriting, loss control and claim services for acomprehensive range of workers' compensation risks.