The SBA has appointed Esther Vassar as its new nationalombudsman replacing Nick Owens, who previously served as NCUAexternal affairs director and special assistant to former NCUAChairman JoAnn Johnson.

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Vassar, who started in her new role on Aug. 3, will also serveas the SBA's assistant administrator for regulatory enforcementfairness. She most recently served as commissioner and chair forVirginia's Alcohol Beverage Control Board.

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Established in 1996, the ombudsman office assists smallbusinesses when they experience excessive or unfair federalregulatory enforcement actions, such as repetitive audits orexcessive fines and other unfair actions by a federal agency,according to the SBA. The office also works with more than 35federal regulatory agencies including the NCUA to resolvecomplaints.

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Owens served as ombudsman from March 2006 through Jan. 20, whichwas the last official day for all previous SBA appointees,according to SBA Spokeswoman Carol Chastang. Deputy Ombudsman MartyGold served as the agency's acting ombudsman until Vassar wasappointed.

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