They look for technology and service. If third-party administrators don't get those from retirement service providers, they're not happy campers.
That's according to Chatham Partners' fourth annual TPA Satisfaction and Needs Assessment Study, which also found that just 60 percent of TPAs are very satisfied with their primary retirement service provider and gave them a score of 7 or 6 (out of a possible 7) for overall satisfaction.
Now the bad news: 13 percent are "very dissatisfied" with their service provider and rated them at just a 3 or below.
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
- Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events
- Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.