Officials at the Center for Consumer Information & InsuranceOversight are trying to help exchange agents and brokers getthrough the enrollment site maze.
|CCIIOhas posted a new guide aimed at the producers who serve individualexchange users.
|The guide offers tips for HHS exchange producers.
|Joy Kraybill and other CCIIO officials offer several pages ofadvice for producers still struggling with HealthCare.gov.
|Many common problems have to do with CMS and HealthCare.govsecurity rules.
|Some brokers get stuck when they try to log in on behalf of aconsumer. The problem? HealthCare.gov requires consumers to log infor themselves.
|In other cases, brokers might find their passwords are too oldto comply with CMS password standards – they expire every 60days.
|CCIIO officials also talk about how producers can show the CMSEnterprise Portal that they’re allowed to act as exchange agents orexchange brokers, and about how to set up three-way way calls withlive human exchange reps if the enrollment website goes down.
|See also:
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Allison Bell
Allison Bell, ThinkAdvisor's insurance editor, previously was LifeHealthPro's health insurance editor. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached at [email protected] or on Twitter at @Think_Allison.
