More than 350 U.S. employers representing 17.2 million members sounded off on the service performance of their pharmacy benefit management vendors in 17 areas. Here's a synopsis of The 2009 Pharmacy Benefit Manager Customer Satisfaction Report–
From the Pharmacy Benefit Management Institute:
"Employers have given PBMs a weighted average rating of 7.6 on Overall Service & Performance. This is a measure of overall satisfaction for all of the services involved in the design, administration and monitoring of a drug benefit program. PBMs earned a weighted mean rating of 7.5 on Delivering Promised Savings and Delivering Promised Services.
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