ALM Intelligence's Laura Becker caught up with North Highland's Mike Hill, Technology Governance Lead and Tom Matthews, Manager in the firm's Global Technology Capability, to talk IT operations consulting, the future if IT and North Highland's unique approach to the marketplace. Their co-written responses appear below.
ALM Intelligence: What IT operations trends are you seeing in the market?
Hill and Matthews: Today's IT departments face unprecedented pressure to transcend routine "keep the lights on" activities and accelerate digitally-enabled innovation across the organization. Being digital means changing almost everything, and this has a profound impact on IT operations. New technologies are rapidly transforming the architecture of IT—away from applications to cloud, platform and services-centric computing. This shift is driving change in IT operations in four ways:
