InsurTech Center

How to maintain empathy when machines are making decisions

Estimates that the global business value from AI alone is projected to reach $1.2 trillion in 2018 and $3.9 trillion in 2022.

By Jie Wu | Updated on October 29, 2018

Using AI

Just like every other industry, insurance is facing major disruption. Technological innovations like artificial intelligence, machine learning, and predictive analytics are redefining business processes and introducing new offerings that are better, cheaper, and more flexible, and the insurance industry is poised to take advantage of these capabilities.

As a result, we can expect to see processes become more automated and workflow become more streamlined, thanks to the algorithms that can now handle much of the work originally done by humans.

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