Taken to Heart
Mr. Brownlee's characterization of what the adjusting profession should be as described in his last four paragraphs should be taken to heart by all adjusters — and other businesses, for that matter ["Nine Geezers and a Pendulum," July 2010].
By emphasizing value/benefits that far exceed our "expense," our efforts "to see beyond the claim" have been key to producing annual business increases, including 2010 to date. Much of this business has come by way of word of mouth as our results have spread among insurance carriers.
I want to thank Mr. Brownlee for putting adjusters on notice that paper shuffling is not the end product, just the means to help get to the end. Claims should also be commended for addressing this and other timely issues.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
