Grass Not Automatically Greener When Modernizing Insurer Claims Tech Systems

Many insurance carriers have made the bold decision--and in some cases have completed the journey--to replace their legacy claims administration system. There has been plenty of hype and many

By staff Writer | Updated on February 15, 2009

Many insurance carriers have made the bold decision–and in some cases have completed the journey–to replace their legacy claims administration system. There has been plenty of hype and many interviews touting successful conversions, while others continue to live day-to-day with the rigid, ugly legacy systems they have been suffering under for years.

Doesn’t the grass sound so much greener on the other side of the fence? Of course it does. But just how green is that grass? How much green will it cost to get that new turf for a claim department? Is there risk of injury trying to get over the fence? And is it all worth it?

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