Insurers' Sites Rated For Users
NU Online News Service. June 23, 4:01 p.m. EDT?Amica Mutual, the Providence, R.I., auto, home and life insurer ranked highest, and Old Republic International, the Chicago commercial lines underwriter, ranked lowest in a study of customers' satisfaction with their online experience.
These were among the findings of the Customer Respect Group, a research and consulting firm, which today released the results of its Spring 2003 Online Customer Respect Study of the insurance firms that rank among the country's largest 1,000 companies.
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