Regulator’s focus on stability is helpful but it must work on relationship building and fixing problems

Before 2011 even well-managed firms sometimes got into hot water with the Solicitors Regulation Authority (SRA), perhaps by straying over the line on conflicts. Governance and complaints handling was often poor. Many firms had latent financial problems as a result of things such as dilapidations, under-funded pension schemes, retired partner annuities and guaranteed profit shares for underperforming partners. Financial instability, with the risks that a collapse entails for clients, was a disaster waiting to happen. The legal profession was far from perfect.

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