To gain the most from their IT, law firms must first understand that achieving ‘value for money’ and performance improvement involves more than just delivering a new application or system to specification. In fact, law firms need to actively manage the value component of a project to deliver real performance and involve people, process and technology.
With return on investment (ROI) regarded as the key objective for any business project, a firm’s ability to realise the benefits from its information and communications technology (ICT) has become a major issue.
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