The outsourcing industry has come of age in the UK, with the market is growing at a rate of 45% and the range of activities deemed suitable for contracting out broadening exponentially in both private and public sectors.
Some companies’ initial experiences of outsourcing contracts were not happy ones, but as the market has grown more mature, lessons have been learned and the pitfalls have become easier to predict. This is reflected in the growing sophistication of the contractual basis on which outsourced operations are based.
