Fraud attempts at call centers jumped more than six-fold in 2015 and the activity was fueled by a predicted post-EMV outbreak of card-not-present fraud, according to Atlanta-based identity technology firm IDology.
The survey, conducted in September, polled executives of clients in a variety of sectors, though 59% were at credit unions or other financial services firms, the company told CU Times. For the third year in a row, the survey said, the amount of survey respondents reporting an increase in all types of suspected fraud attempts rose; it's now 46% versus 36% in 2013.
That was especially the case for a key component of many credit union operations.
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