The $836 million Unitus Community Credit Union of Portland, Ore., is now using a new IP communications software suite that has added several new channels to its member service lineup.
The Customer Interaction Center from Interactive Intelligence Inc. of Indianapolis replaces an Avaya system and includes member contact via e-mail and Web chat, as well as speech-enhanced interactive voice response and skills-based routing, the company and credit union said.
"We'll now be able to do things like match caller ID with the associated account information so members are automatically routed to the most appropriate agent." said Unitus project manager Leah Keeler.
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
- Exclusive discounts on ALM and CU Times events.
- Access to other award-winning ALM websites including Law.com and GlobeSt.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
