No trend in the 401(k) industry is more significant than the use of automatic features in plan design, according to Lori Lucas.
Lucas has spent her career working to get sponsors of defined contribution plans to understand that, first as a researcher at Aon Hewitt and now as the DC practice leader at Callan Associates, an independent consultant to 401(k) plans.
These days, she sounds as much like a psychiatrist as she does an expert on optimizing plan design.
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